Lost Paperwork

[benp1992]

So..... I applied for my first FAC at the start of April around easter shortley after on the 7th my Cheque was cashed in. I rang up my local FAO and he can't find me anywhere on the system. So he said he will do some digging. What happens if they can't find any of my paperwork do i just have to go back to square one and redo the whole form and join back in the queue or would they rush me through?

[Blackstuff]

I hope they'd process your application from the date it was originally submitted (which the cheque is evidence of), but if they're completely snowed under it just be 'on of those things' and it'll be processed from when the resubmitted documents reach the FEO

Anyway the find your original

EDIT: Good job on following it up so quickly though, some people wait 2-3 months before even asking whats going on and the problem is only discovered then!

[benp1992]

The FAO was a bit confused as to why the cheque was cashed and he couldn't find me. Im going to ring back next Tuesday and see whats going on.

[zanes]

Guessing as you're in Bicester you come under TVP? They've recently had a major flood by all accounts.

[benp1992]

Yea i come under TVP. Yea i heard about the flood. But surely when they reccive an application the first thing is to put it on the computer system then pay the cheque

[kennyc]

Yea i come under TVP. Yea i heard about the flood. But surely when they reccive an application the first thing is to put it on the computer system then pay the cheque

nope thats too simple, the money is apparently dealt with by another department. Keep ringing them, but I would be filling in the paperwork again in preparation for them telling you it is lost!

[benp1992]

Just got off the phone with a FEO and i have my visit in two weeks.

[Blackstuff]

Had they lost your paperwork then or was it just an admin error or what?

[Les]

Just got off the phone with a FEO and i have my visit in two weeks.

Result!

[benp1992]

May of been an Admin error, the guy do my visit is not my local FEO but i will ask the question when he's here.